What to Expect | Wild Hoof Equine

I handle all scheduling and route management. I will provide the date of the next appointment before leaving each appointment. I will text with a time about 10-14 days prior to said date.
I will send appointment reminder texts the day before your appointment.
I am typically on time for appointments. Should there be a traffic delay (we are on the outskirts of Atlanta) or the appointment before you needs more time, I will keep you updated on my ETA.

I will take notes on the trim, my observations, and recommendations, as well as photo documentation.
You will receive a hard copy of this document (at each appointment) which is kept in a digital file with progress photos. You have access to this upon request.
I will always ask how your horse is doing and if they have any feedback after the last appointment. Updates on your horse’s comfort, progress, and updates are always encouraged. I appreciate being current on what’s going on with your horse and troubleshooting any issues with you.

I will be patient and fair with your horse. If there is a behavioral issue where safety is compromised, I will excuse myself from the case until proper training is implemented. I work with a handful of excellent trainers who I am happy to refer you to. Once the horse is deemed safe and manageable, I am happy to resume services.

I would be delighted to collaborate with your horse’s established care team. If there is an area of your horse’s care that you’re seeking additional support, I’m happy to make a referral.
I am happy to answer questions or review photos between trim appointments.

Maintaining an appropriate trim cycle length is very important for optimal hoof health. Typically, this is 4-5 weeks for most horses in summer, in some cases extending to 5-6 weeks in winter. Rehab cases may need trims more frequently depending on pathology. I do not offer long cycles.
Please understand that my route is planned well in advance and last-minute changes can cause significant disruption with my appointments and other clients that day. Please make every effort to stick to our schedule and appointment times, as I seek to do the same, barring unsafe conditions or emergencies.

Kindly have your horse dry, clean, and ready to begin trimming at your scheduled appointment time. For barns with multiple horses, please have the next horse ready as I am finishing the previous horse. Please know that this is so I can give the same courtesy of a timely arrival to my next appointment.
A clean and dry horse is always appreciated, though please note that this is essential if we are shoeing.
During the summer months, fly spray is greatly appreciated!
Owner attendance at appointments:
I recognize that not all owners are able to attend appointments. I do require owner/client attendance at the first few appointments to get to know you AND your horse. If you are unable to attend appointments going forward, your horse MUST have proven to be a good citizen, safe, and is stalled and ready for their appointment. Unfortunately, I cannot catch horses in a field – this is a liability. I am happy to turn your horse out after appointments if the pasture is close to the barn.
Should the client not be in attendance, please note that I appreciate updates via text. Just because we don’t see each other in person doesn’t mean my involvement in your horse’s care is any less.

Please have DRY shelter, with hard ground (preferably concrete/mats) for me to work. Unfortunately, due to scheduling, I no longer accept clients that do not have shelter for me to work out of the elements.

I appreciate texting over phone calls. While this sounds impersonal, given my schedule, it’s much easier for me to get back to you. If the topic is something that requires a phone call, I am more than happy to schedule a call with you.
Please recognize that I am a one woman show. I will get back to you, but it may take time. Please honor that Sundays are personal days. I will not respond to texts (client initiated) after 7pm until the next business day.
If it is an emergency, please contact your vet.

Safety is paramount. Please ensure that your horse is safe for me to successfully work on. Trims typically take 20 minutes, depending on the complexity of the case. Please ensure your horse is able to stand quietly and respectfully during that time. When I come for an appointment, please note that I charge my full rate whether I trim all four feet or I am unable to trim any feet on an animal. Reasons I may not be able to complete the trim include difficult behavior due to pain, lack of handling/training, or dangerous behavior. I am patient and will try my best to work with your horse but will discontinue if I feel unsafe.

Client Information